Refund Policy

How to request a refund for an IDSLEY product.

Requesting a refund

Write to idsley@gmail.com with the order number from your purchase receipt and a short description of the problem. Most issues with a plugin turn out to be fixable, so tell us what went wrong — we would rather get it working for you.

Refunds are processed by PayPro Global Inc., the authorized reseller handling payment for these products. A request sent to PayPro Global is forwarded to us first.

Before you buy

Check the system requirements on the product card — Synaps8 requires After Effects 2022 or newer, Windows 10/11 (64-bit) or macOS 11 Big Sur or newer. The free matte pack is a full set, not a teaser: it is a no-cost way to see the quality of the overlays before paying for anything.

Licence issues

A licence activates up to 5 machines. If activation fails or you have run out of seats after reinstalling an operating system, that is a support matter, not a refund — contact us and we will reset the seats.

Refund period

To be filled in. Insert the agreed period and conditions here, then delete the draft banner above.

Open question for the Foundation

PayPro Global’s reseller agreement requires the vendor to allow an end user a refund within 14 days of purchase, for any reason.

Polish / EU consumer law permits excluding the statutory right of withdrawal for digital content delivered immediately, where the consumer has consented to immediate performance and acknowledged the loss of that right — which is what Regulamin §7, §11 and §12 govern.

So the Terms may legitimately end up stricter than PayPro’s contractual floor. Whatever is published here must still meet the 14-day, any-reason floor, or a PayPro reviewer will flag it. Ask the Foundation which wording applies before filling this in.

Statutory rights

Your rights under the Terms and under applicable consumer law are not limited by this page. See Terms and Conditions, §11 and §12.